All goods remain the property of Between Imports Pty Ltd ('Between Imports') until paid in full.
It is the responsibility of the customer to ensure that any credit card details provided are true, correct and authorized for use for the initial order and any resulting backorders.
CREDIT CARDS
By providing credit card details for payment the customer has given Between Imports authority to charge the card provided for the web order amount including GST, and Freight on the initial order as well as any resulting backorders.
BACKORDERS
Ordered items that are out of stock and therefore not supplied with the initial delivery will be held on backorder.
Backordered items will be supplied as stock becomes available unless written advice is received from the customer instructing otherwise.
FREIGHT
Freight charges are applicable and will be additional to the order amount.
Freight charges are applicable also to backorders.
DELIVERIES WITHIN AUSTRALIA
Orders (accepting those for custom made arrangements) are dispatched within 72hrs.
Delivery times vary depending on distance.
If an order is urgent the customer needs to specify the required delivery date in the ‘special comments’ field and every attempt will be made to meet the deadline. If it is not possible a customer service representative will endeavor to notify the customer of this.
Upon delivery it is the responsibility of the receiver, client or their staff, to count the number of parcels received before signing the consignment note provided by the courier/transport operator.
The client will check the goods/product at the time and point of delivery where possible.
Where it is not possible to check the goods/product at the time of delivery; an exemption clause 'SUBJECT TO INSPECTION' must be written and then signed for by the receiving officer representing your company or business.
CLAIMS
All credit claims must be made in writing within 48 hrs of receipt of goods.
Where goods/products are delivered in a damaged state: you should NOT accept delivery of these goods nor should you sign or accept any documentation from the carrier and/or Freight Company’s driver/handler delivering these goods.
Rogue Imports should be notified immediately and confirmed in writing of any non acceptance of goods.
Rogue Imports cannot accept responsibility for any goods damaged in anyway while in transit or upon delivery unless the preceding Terms & Conditions are met.
MINIMUM ORDERS
It is the customers responsibility to ensure that the amount ordered of any item is the same as the minimum amount listed or multiples of that amount.
When the amount ordered is less than the minimum, the quantity on the order will be changed to the nearest acceptable amount.
e.g. If the item is sold in minimums of 6 and 35 have been ordered then then order will be changed to 36.
PAYMENT METHODS
Between Imports accepts and only accpets EFPOS, VISA, MASTER and Cheque.
